Pre-VIP Support Manager (iGaming)

What you will do:
Provide high-level support to premium players via LiveChat, WhatsApp, and email;
Handle complex requests related to payments, bonuses, technical issues, and in-game situations;
Personally assist key players, helping them navigate the platform;
Monitor player activity history, engagement, account settings, and VIP program status;
Escalate issues to internal teams (payments, tech support, backend);
Suggest improvements to the VIP service and contribute to the development of new features.

What we expect:
1+ years of experience in iGaming, Customer Care or related industries;
Excellent communication skills: attention to detail, empathy, and clear, professional language;
English proficiency at B2 level or higher;
Stress resistance and the ability to work with demanding clients;
Confident use of CRM and ticketing systems; strong technical literacy.

What we offer:
Remote work, 5/2 schedule 12:00 – 21:00;
Payments in USDT (white crypto);
Fixed salary of $1000 + performance-based bonuses (KPI);
Access to Gemini Advanced;
Training and support from an experienced international team;
Opportunity for growth within the project.