VIP Account Manager (iGaming)

Зарплата: $1000–$1200

VIP Account Manager (iGaming)

We are seeking an experienced VIP Account Manager to manage, retain, and grow a portfolio of high-value players in the iGaming segment. The ideal candidate is data-driven, stru ctured, and able to maintain long-term professional relationships with VIP clients.

About the Company
We operate in the iGaming sector, focusing on high-quality customer management, clear service standards, and performance-driven processes. Our VIP department is responsible for maintaining stable retention metrics and maximizing the value of VIP players.

Work format: Full-time, 2/1 schedule – 8hours

Requirements:
Minimum 1 year of experience in VIP management within iGaming or high-value client service.
English B2/C1 (written and verbal).
Strong understanding of player behavior, motivations, and risk indicators.
Proficiency with CRM systems, reporting tools, and data analysis.
Ability to manage high-roller clients and maintain professional rapport.
Experience creating individualized offers, loyalty mechanisms, and retention strategies.
Strong communication skills and discipline in maintaining consistent, structured interaction with VIP clients.

Responsibilities:
Manage a portfolio of VIP players and ensure compliance with internal service standards.
Achieve KPIs related to retention, engagement, LTV, and VIP monetization.
Monitor client activity, identify behavioral changes, and proactively address risks.
Develop and execute personalized offers, including bonuses, cashback, and exclusive events.
Review and interpret player financial activity: deposits, betting behavior, and turnover.
Maintain structured communication through messaging, email, and chat.
Coordinate with marketing, product, and analytics teams to optimize VIP-related workflows.

What We Offer:
Full autonomy in decision-making zero micromanagement.
Opportunity to work directly with top-tier affiliate partners.
Flexible work format (full-time or part-time).
22 paid days off per year (vacation + sick leave).
Company-provided equipment after the probation period.