Account Manager

RedCore is an international business group that creates technological solutions for digital markets. Our products and services cover fintech, marketing, e-commerce, customer service, communications and regulatory technologies.

We are looking for a Account Manager to join our team!

Requirements:
– 3+ years in Account Management, Operations or Customer Success
– Experience in FinTech, Payments, PSP, Banking or Crypto
– CRM experience (HubSpot, Salesforce, Odoo or similar)
– Crypto market knowledge
– Strong analytical mindset and ability to work with large datasets
– Experience building complex reports, dashboards, and KPI monitoring frameworks
– Experience designing alerts and monitoring systems for key business and operational metrics
– Excellent organizational and communication skills
– Fluent English

Responsibilities:
– Maintaining, developing, and optimizing the client database and CRM, ensuring accurate client records, transparent tracking of all communications, and complete visibility of the client lifecycle across FINT products.
– Building and maintaining transparent reporting and CRM analytics, monitoring client activity, onboarding progress, operational performance, and key business metrics.
– Analyzing client needs and business requirements, identifying the most effective solutions and coordinating their implementation.
– Applying analytical skills to client and operational data, identifying trends, improving internal processes, and enhancing the overall client experience.
– Providing day-to-day support to clients, ensuring high-quality service, timely responses, and efficient resolution of payment-related issues and operational inquiries.
– Preparing and maintaining operational documentation, internal
procedures, and knowledge base materials to standardize workflows and improve team efficiency.
– Planning operational activities based on business needs and preparing regular reports for management and stakeholders.
– Developing in-depth expertise in company products and services to provide accurate consultation and deliver an exceptional client experience.

What are the conditions and bonuses?
An exciting and challenging job in a fast-growing product company, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and other;
Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed;
Beautiful offices in Warsaw, Limassol work remotely or on-site with comfort and enjoy the opportunity to build a network of connections with professionals day by day;
Laptop & all necessary equipment for work according to the ecosystem standards;
Paid vacations, personal events days, days off;
Paid sick leave;
Medical insurance;
Referral program enjoy cooperation with your colleagues and get the bonus;
Educational support by our L&D team: internal and external trainings and conferences, courses on Udemy;
Free internal English courses;
Sport benefit;
Multiple internal activities: online platform for employees with quests, gamification and presents for collecting bonuses, RedCore talks club for movie and book lovers, board games cozy evenings, special office days dedicated to holidays;
Company events, team buildings.