Amazon Account Manager

AMAZON ACCOUNT MANAGER

eCommerce · Amazon USA · Fully Remote
A role for an experienced specialist who wants to manage a portfolio independently and take on more than just executing checklists including PPC strategy, compliance, and contributing to the development of the function.

ABOUT THE COMPANY
We are a US-based eCommerce holding company with a portfolio of brands in baby, home & kitchen, and supplements. We operate in competitive Amazon niches and are building D2C infrastructure in parallel. We grow our portfolio without losing control over GP, ratings, and in-stock levels through data, regular reporting, and clear areas of ownership. AI is part of our everyday work: PPC campaigns and daily statistics are already managed through AI agents, and this role involves direct participation in configuring them for account needs.

WHY THIS ROLE IS OPEN
Account Management is where decisions from R&D and Branding turn into sales. Our portfolio is growing fast: 15 SKUs in the active pipeline, and the launch pace is increasing. We need an experienced person who can take full ownership of a significant part of the portfolio without a mentoring period and, as we grow, take part in building the Account Management function within the company.

ABOUT THE ROLE
Full management of part of the portfolio: listings, content, advertising, account health, inventory, unit economics. Independent decision-making within your area of responsibility, with escalation only for truly non-standard cases. The role involves not only execution but also proposing process improvements.
This role is not about launching a brand from scratch or product development those areas belong to R&D. It's a fit if you have solid experience managing Amazon accounts and are ready to take full ownership of metrics without step-by-step supervision.

PERFORMANCE PROFILE

First 30 days Onboarding and portfolio handover
Study assigned SKUs, PPC campaigns, and account health history
Conduct an independent portfolio audit: conversion, organic ranking, reviews, unit economics
Establish working relationships with R&D, Creative/Brand, and the Performance team lead
6090 days Full autonomy
Run the daily/weekly/monthly cycle without mentor supervision
Manage PPC strategy for assigned SKUs (not just reading reports, but making decisions on budget and campaign structure)
Own unit economics: margins, pricing, advertising budget allocation
Participate in compliance support and resolving supplier issues

SUCCESS AFTER 6 MONTHS
Account health assigned SKUs consistently in the green zone for ODR, Late Shipment Rate, and Account Health Rating, with no missed escalations
Autonomy the full cycle runs without supervision; you set your own priorities and resolve non-standard situations
PPC and unit economics independent management of campaigns and budget with measurable results in TACOS/GP
Process impact at least 12 process improvements proposed and implemented in the department
Growth readiness to take on a larger portfolio, participate in hiring/mentoring junior specialists, or join new launches

RESPONSIBILITIES

Daily
Full control of account email, account health, shipments, reviews, and VOC
Managing FBA inventory and stock-out/overstock risks
Running and optimizing PPC campaigns, including structure and budget
Monitoring Orders and Payments for anomalies
Weekly
Preparing sales and PPC performance reports for the Performance department
Updating stock and purchasing forecasts
Competitor analysis and recommendations for strategy adjustments
Monthly
Full unit economics analysis and adjustment of pricing/advertising strategy
Returns analysis to identify fixable root causes
Planning for the next month: content, variations, advertising approach
Contributing to new launch ideas together with R&D

TOOLS
Amazon Seller Central, Helium 10 confident proficiency
PPC tools and understanding of TACOS/ACOS/CPC at a decision-making level, not just report reading
Google Sheets advanced level (formulas, pivot tables)
AI tools hands-on experience with AI agents/scripts for automating routine work, not just basic chat

REQUIREMENTS

Must have:
2+ years of experience in Amazon Account Management (not a PPC agency, not general digital marketing)
Solid understanding of PPC strategy, compliance, FBA inventory, and unit economics
Experience independently managing a SKU portfolio without step-by-step supervision
English B2/C1 or higher (communication with customers and the team)
Results-oriented mindset, not process for the sake of process

Nice to have:
Experience with Walmart or TikTok Shops
Experience mentoring junior specialists
Interest in baby, home & kitchen, or supplements categories
Experience setting up or working with AI agents for account management

WHAT WE OFFER

Fully remote work
27 paid days off per year
Access to all professional and AI tools, with full participation in building AI agents
Access to top eCommerce industry courses
Clear processes and a decision framework, no micromanagement
Direct impact on real metrics: GP, ratings, organic ranking, PPC efficiency
Experience working at a US company, with real opportunities for growth within the team

CULTURE AND ENVIRONMENT
Here you can speak openly when something isn't working. Mistakes are used to improve processes, not to find someone to blame. Decisions are made consistently and equally for everyone. Full autonomy in your work, with no micromanagement, in exchange for tangible results.