Customer Support Specialist

Our requirements:
Fluent/advanced English (MUST!)
Ability to work night shifts (6 shifts: Kyiv time: 15:00 00.00; 16:00 01.00; 17:00 02.00; 18:00 03.00; 19:00 04.00; 21:00 06.00)
An experienced PC user (General Microsoft Windows knowledge)
Existing technical background or a strong desire to explore the field of software and hardware products
Training and time-management skills
Communication and listening
Understanding of conflict resolution
Empathy, positive attitude and self-Control

Summary:
As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.
You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.

Key Responsibilities:
Help existing and prospective customers by providing timely and accurate information about B2BSoft products
Identify, analyze, and troubleshoot technical issues and provide effective solutions
Respond to support queries via phone, chat, and email
Help Customers with software and hardware configurations, billing, and merchant services related requests
Provide clear and complete documentation and notes on all service inquiries

Optional:
Previous experience in the Support field
Technical background and IT education
Experience in working with ticketing systems Zendesk/Zoho/Service Now, CRM and Jira;

Compensation/Benefits:
Our culture is a collaborative, hands-on community where all voices are welcome at the table and existing associates' welcome new employees with open arms. We are in an exciting phase of accelerated growth, and we welcome motivated individuals keen to hit the ground running. We also offer career and proficiency development plans and free English courses with native speakers.