Key Account Manager (KAM)

We are looking for a Key Account Manager to manage and grow relationships with strategic merchants and partners.
Key Responsibilities:
Serve as the primary point of contact for key merchants.
Maintain long-term relationships with clients and partners.
Support onboarding and operational activities.
Drive merchant retention and satisfaction.
Identify upsell and cross-sell opportunities.
Coordinate internally with Risk, Compliance, Operations, and Technical teams.
Resolve client issues and ensure high-quality service delivery.
Monitor account performance and identify growth opportunities.
Requirements:
2+ years of experience in Account Management, Customer Success, Merchant Success, or Client Relationship Management.
Experience within fintech, payments, PSP, acquiring, banking, or SaaS environments is preferred.
Strong communication and relationship-building skills.
Understanding of payment processing workflows and merchant operations.
Ability to manage multiple stakeholders and priorities.
Commercial mindset and customer-oriented approach.
Fluent English.