Operations Manager

DalaPay, https://dalapay.com/, is an international Payment Service Provider and technical aggregator that provides comprehensive payment solutions for businesses to accept and make payments globally, optimizing and expanding their operations.
Except for our global reach we are proud to have a strong presence and successful operations in various African countries. We specialize in offering payment services and technical integration for instant payments to merchants and individuals across various payment methods and currencies. Besides, we have a wide range of clients and collaborate with companies from diverse industries, earning the trust of large enterprises, e-wallet project owners, partner program providers, and more.

We are looking for a highly-motivated Operations Manager to join our professional team.

Requirements:
Strong communication & interpersonal skills
Ability to work collaboratively in a fast-paced environment
Attentive to details
Excellent organizational and time-management skills
Advanced English
Basic understanding of technical aspects related to payment methods is a plus

Responsibilities:
Build and maintain strong relationships with existing and potential partners
Communicate regularly to foster collaboration and achieve mutual business objectives
Work towards initiating and increasing traffic and revenue through effective communication
Identify and recruit suitable testers for our payment solutions
Manage relationships with testers, ensuring effective communication and feedback loops
Prepare and draft contracts, agreements, and amendments with counterparties
Ensure all legal and business requirements are met in collaboration with the legal team
Collaborate with the technical team for the integration and activation of payment methods
Facilitate smooth communication between operations and technical teams
Monitor and analyze traffic patterns to identify opportunities for optimization
Coordinate the distribution channels to maximize revenue and performance
Provide timely assistance and support to partners in resolving queries or issues
Act as a liaison between partners and internal teams to ensure prompt issue resolution

What we offer:
An opportunity to grow with a rapidly expanding international fintech company
Continuous learning and career development opportunities
Interesting challenges, ownership, and real impact on the business
Remote-first culture and a supportive team environment