AI Agent / Conversational AI Engineer

We are looking for an experienced AI Agent / Conversational AI Engineer to design, implement, test, and deploy production-ready AI agents and conversational workflows.

In this role, you will bridge cutting-edge conversational AI technologies with robust backend engineering, resilient API integrations, and auditable production processes.

Responsibilities
Design and implement AI agents and conversational workflows, from prompt and flow design to tool and function calling.
Develop and integrate backend services and REST APIs using Python and/or Node.js/TypeScript.
Build robust API integrations covering authentication, webhooks, retries, idempotency, rate limits, and error handling.
Design JSON schemas, structured responses, and clear data contracts between the agent platform and backend systems.
Systematically test agents before go-live, including multi-step conversations, ambiguous inputs, and critical tool-call scenarios.
Perform staged or shadow-mode validation and transition changes into production in a controlled manner.
Analyze agent behavior using logs and traces, identify root causes, and implement improvements.
Ensure compliant, auditable processes and maintain clear, traceable technical documentation.

Must have
Hands-on experience building AI agents or conversational workflows on a suitable platform.
Strong backend development skills in Python and/or Node.js/TypeScript and experience with REST APIs.
Solid understanding of API authentication, webhooks, and resilient integration patterns.
Experience working with structured data, JSON schemas, and defined data contracts.
Practical experience in agent testing, QA, and debugging.
Strong written communication skills and the ability to produce structured technical documentation.

Nice to have
Experience with CRM, ticketing, or CMS systems as well as messaging and email infrastructure.
Knowledge of compliance-sensitive automation and the implementation of auditable processes.
Experience with hosting, infrastructure, Trust & Safety, or abuse-handling processes.
Experience collaborating with cross-functional teams in a remote setup.