Customer Success Manager / Project Manager (client communication)

Зарплата: $1500–$2500

We're CBD Local an SEO and growth agency with 8 years in the US CBD/hemp niche. We need a real communicator: a Customer Success / Project Manager who owns the relationship with our clients and gets their tasks solved.
Your tasks:
Be the main point of contact for US clients: calls, chats, email keep them informed and calm
Collect client requests and turn them into clear tasks for the team
Manage project delivery: priorities, deadlines, status updates, follow-ups
Manage client expectations and resolve issues before they escalate
Run regular check-ins and reports; keep clients seeing value from our work
Work hand in hand with the SEO and marketing team to make sure everything gets done
You're a fit if you:
Have experience in customer success, account management or project management
Are a strong communicator clear, proactive, calm under pressure
Speak English at B2+ (clients are US-based) and native Ukrainian/Russian
Are organized and can juggle several clients and projects at once
See a problem and bring a solution, not an excuse
What we offer:
$1200 base + KPI bonuses
International clients and a grown-up, professional team
Remote work, flexible schedule
Real impact on client results and on how the agency grows
If you love talking to people and getting things done this role is for you.