Customer Support Manager

BSG is a Communication Platform as a Service (CPaaS) designed to streamline how businesses connect with customers across multiple channels. Our flexible, cloud-based solutions integrate communication tools directly into your apps or websites, enabling real-time engagement.

We are looking for a Customer Support who will become a part of our team!

What are you going to do:

Information and technical support of existing and new clients online via chat or e-mail;
Work with tickets in the Zendesk system (database of customer requests);
Development and maintenance of the existing customer base;
Analysis of the company's services and products, search and control of problem solving (together with the company's technical specialists);
Performing other tasks of the head.

What are we looking for:

At least 6 months of experience in technical support;
Upper-Intermediate (B2) level of English;
Higher education (can be incomplete and preferably technical)
Experience working with email service
Responsibility

What do we offer:
Competitive salary;
24 calendar days of vacation;
Additionally: 3 days off per year;
Opportunities for growth;
Friendly team.