Merchant Account Manager

About Us
Liki24 is a marketplace of healthcare products and services. Our mission is making health affordable and accessible for everyone. We aim to deliver an exceptional customer experience, providing seamless access to various goods across multiple markets, enhancing customer satisfaction, and solidifying our place as a leading health and wellness marketplace.

About the Role
As Merchant Account Manager you own a portfolio of commercial merchants: from the moment a merchant is signed, through launch, to steady growth. The focus is mainly Europe, including merchants from Ukraine. You are the single point of contact for the merchant, you turn our growth priorities into concrete actions on the merchant side, and you keep the operations around them healthy. As the function grows, the role can develop into leading the team.

Responsibilities
Merchant Growth (~50%)
Own the results of your merchant portfolio: orders and contribution margin
Turn growth priorities from the Supply Growth team (prices, assortment, stock, delivery, promo) into concrete merchant actions: present them, agree them, and follow up until they are done
Prepare merchant reports and regular reviews: how the merchant performs, where they lose against competitors, what to change and the expected gain in money
Negotiate prices, assortment, stock and delivery model, promo and PPC alignment
Re-activate merchants who slow down after launch and track how many agreed actions are completed
Bring merchant feedback back to Supply Growth and propose hypotheses and pilots to test

Operational Health (~35%)
Own the quality of merchant operations: order handling, SLA and issue resolution. You find and fix root causes and escalate, rather than process routine requests by hand
Own the financial reconciliation process with merchants: invoices, commissions, discrepancies. Make it accurate, on time, and increasingly automated
Set up and run shared working channels between merchants and internal teams (support, logistics, finance)
Document processes, spot recurring issues and drive their automation, including AI assistants for common merchant requests
Train merchants on how to work with the platform

Merchant Onboarding (~15%)
Manage the launch of new merchants end to end: integration path (API, XML/YML feed, BaseLinker, portal), commercial terms, logistics model, merchant training and the ready-to-sell check
Understand the first step of the integration well enough to brief the merchant and the technical team and to spot feed problems early (currencies, EAN codes, prices, stock). The technical integration itself is done by the integration team
Own the merchant after go-live and bring them into steady growth

Requirements
Must-have
3+ years in marketplace or e-commerce account management, key account management, seller success or a similar commercial role
Experience owning a portfolio of partners or merchants and being accountable for results in numbers (orders, GMV, margin)
Strong negotiation and communication skills; English B2 or higher, written and spoken, for daily work with European merchants
Confident work with data in Excel or Google Sheets (filters, pivot tables, lookups, formulas): you read reports, find discrepancies and explain their cause
Understanding of technical integrations (API, XML/YML feeds): you can read documentation and brief a technical team. Deep technical knowledge is not required
Process mindset: you document, improve and automate how things work
Self-organisation: you manage many merchants and tasks in parallel and bring issues to resolution

Nice to Have
Another European language (German, Polish, Romanian or similar) or Ukrainian
Experience in pharmacy, healthcare or consumer goods
Experience with BaseLinker, Mirakl or similar integration platforms
SQL or experience with dashboards and BI tools
Experience with automation tools or AI assistants for support
Experience building a process from scratch or leading people

What We Value
Ownership: the merchant's result is your result
One clear voice to the merchant: you align internally first and then talk to the merchant
Results in numbers: you can say what an action is worth in money
Attention to detail: you notice one wrong currency or one odd line in a report
Clear, direct and respectful communication

What We Offer
20 paid vacation days and paid national holidays.
Flexible schedule with the option to work from home.
Discounts on products and services offered by the company and its partners: health and beauty products, medical lab tests, English language courses, gym memberships, and medical clinic services.
Opportunity to work in a global company with a strong social mission.
Ability to transform your ideas into impactful realities.
Exceptional opportunities for personal and professional growth.
Real influence: your work directly changes what merchants sell and earn.
A path to leading the merchant partnerships team as it grows.

We are making Health!
If you're excited about growth challenges, passionate about impact, and not afraid to experiment – join us!