Tech Customer Support – US working hours

Our requirements:

Fluent/Advanced English (MUST!)
Ability to work night shifts (6 possible schedules: 15:00 00.00; 16:00 01.00; 17:00 02.00; 18:00 03.00; 19:00 04.00; 21:00 06.00 Kyiv time)

Confident PC user with solid knowledge of Microsoft Windows
Technical background or strong interest in exploring software and hardware products
Strong organizational, training, and time-management skills
Excellent communication and active listening abilities
Understanding of conflict resolution
Empathy, positive attitude and self-control

Nice to Have:

Previous experience in customer or technical support
IT education or relevant technical background
Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary:

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.

Key Responsibilities:

Support existing and prospective customers by providing timely and accurate information about B2BSoft products
Identify, analyze, and troubleshoot technical issues and provide effective solutions
Respond to support queries via phone, chat, and email
Assist customers with software and hardware configurations, billing, and merchant servicesrelated requests
Maintain clear and detailed documentation of all service inquiries.