Technical Support Engineer (Night Shifts)

Our partner is a leading online gaming supplier, founded in 2012, which has developed worldwide recognition in the industry. They offer complete gaming solutions based on the latest technologies and detailed market analysis for leading iGaming operators.
Due to dynamic growth, the company is inviting a Technical Support Engineer for night shifts to join their Integration Department. The Technical Support Specialist will be responsible for full customer support service of the company's current partner integrations.

Main Responsibilities
Understand and analyse issues, be able to find appropriate solutions
Integration protocol testing
Second-level customer support
Delivering excellent customer service with 5 shifts a week

Mandatory Requirements
Ready for night shifts only
Familiarity with monitoring tools (e.g., Elastic, Dynatrace, Grafana)
A proactive, client-focused attitude and strong work ethic
Strong problem-solving and troubleshooting skills
Effective communication skills, both written and verbal
At least Upper-Intermediate English (written and spoken)
Eagerness to learn quickly and grow technically
Working knowledge of XML and JSON
Basic experience with Git and version control workflows
Understanding of API protocols (e.g., REST)
Awareness of the software development lifecycle (SDLC)
Would be beneficial to know:
Must have- iGaming industry
Hands-on software development experience with Java, C#, Node.js, or TypeScript
Experience with cloud infrastructure (AWS, Azure, or GCP) and Kubernetes
Experience using Jira and the Atlassian stack
Basic understanding of QA processes and test environments
Previous experience in a technical support, DevOps, or site reliability role
Practical experience with monitoring systems
Exposure to Agile frameworks (Scrum or Kanban) and basic project management skills

We offer
Competitive salary in EUR, subject to annual performance reviews
Quarterly bonuses under a transparent and systematic system
Flexible work schedule
Remote work option
Comprehensive medical insurance for you and a significant other
Financial support during special life events
Unlimited paid vacation
Unlimited paid sick leave
Reimbursement for professional development courses