VIP CRM Lead

We are an iGaming company in a phase of rapid growth, seeking a VIP CRM Lead who will balance strategic leadership and hands-on execution in roughly equal measure.

In this role, you will independently identify challenges and growth opportunities, generate ideas, determine how to resolve underperforming areas, and translate these into clear, actionable tasks for the team.

Leveraging your expertise, you will take ownership of part of the execution, while your team supports you in delivering large-scale initiatives and processes.

Requirements:
3+ years of experience in CRM, including at least 1 year in a Lead/Team Lead role
Experience working with VIP and high-value segments
Strong proficiency in the Gr8 CRM platform
Analytical mindset and the ability to make data-driven decisions
Team management and delegation skills
Experience in backlog building and task prioritization

Responsibilities:
Build and manage the backlog of VIP CRM initiatives
Prioritize tasks based on their impact on key metrics (LTV, retention, ARPU) and available resources
Develop segmentation and personalized communication flows
Lead the team: set objectives, monitor deadlines, and drive employee development
Conduct A/B tests, analyze results, and scale successful hypotheses
Collaborate with Product, Marketing, Analytics, and Support teams

What We Offer:
24 days of paid vacation plus 4 additional days off
Remote work: choose any location in the world to be part of our team
Support for your learning and professional development through external courses and educational activities (conferences, webinars, etc.)
Benefit café: reimbursement for sports activities and English courses, as well as mental health support
Financial assistance in difficult life circumstances. We understand how challenging this time is for every Ukrainian, and we are here for you not only on the good days but also on the difficult ones.
Employee referral program
The opportunity to directly influence business growth and hiring strategy at a fast-growing international company

Hiring Process:
Recruiter Interview Interview with Head of CRM Reference Check Job Offer

CV review takes up to 7 days. If you have not received a response from our recruiter, it means your experience does not currently match the requirements for this position. We would be happy to stay in touch regarding other opportunities!